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Infrastructure Support Specialist IV

Employer
Undisclosed Company
Location
Gatwick, West Sussex
Salary
£40000 - £43000 per annum
Closing date
10 Sep 2018

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking an Infrastructure Support Specialist IV based on their customer site in Crawley. This is a full time, permanent role working both days & nights, Mon-Sun, on a rotating shift pattern, to start ASAP. The role is paying up to £43,000 per annum, pro rata, depending on experience.

DETAILED JOB DESCRIPTION: The tasks will include (but not limited to):

  • Network installations and support.
  • Troubleshooting issues on all networking infrastructure.
  • Being a primary point of contact for user issues and queries.
  • Configuring and deploying network equipment.
  • Adhering to strict policies and processes around security and data protection.
  • Maintaining and managing the content and accuracy of the customer's asset database.
  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
  • Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system.
  • Ensuring the escalation process is followed and any issues are communicated appropriately to the client and customer management teams.

ESSENTIALS SKILLS/QUALIFICATIONS: Required skills and attributes

  • H P E Network preferably ASE or MASE, or Cisco equivalent; preferably CCNP, CCNA or above
  • Proven networking background
  • Exceptional customer service skills including the ability to simplify technical detail
  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
  • Confident, collaborative working style and able to interface with people of all levels.
  • Proactive approach to work activities & support of colleagues.
  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
  • Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
  • Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packetshapers, Inflobox , Fortinet Firewalls.

DESIRABLE SKILLS/QUALIFICATIONS:

  • Network Management: H P E IMC and Solarwinds
  • IP Telephony
  • ITIL Service Management Foundation
  • Experience of IT incident management
  • Fluke & other cable test equipment
  • Though not require, security clearance would be helpful

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