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LODGE RELIEF PORTER

Employer
Undisclosed Company
Location
Oxfordshire
Salary
Up to £19219 per annum + + £1.79 per hour for anti-social hours
Closing date
28 Aug 2018

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Sector
Construction
Job Type
Permanent
Hours
Full-time

Manpower is currently recruiting for a Lodge Porter as relief for absence cover, general shift work and to support the team at its main site in Oxford City centre. This role encompasses a range of responsibilities, including front-of-house duties, ensuring security, and facilitating occasional pastoral care.

The successful Lodge Porter will have a minimum of 33.2 hours per week, extending to 40 hours as required, with the opportunity for overtime when authorised.

Flexibility for shift rostering is required. The usual shifts to be covered on demand are as follows:

Days 09.00-17.00

Evenings 16.00-22.00

Nights 21.00-07.00

Weekend nights 19.00-07.00

Weekend days 07.00-19.00

DUTIES WILL INCLUDE:

  • Attend at the Lodge, except when called away to an emergency or when carrying out a security patrol.
  • Operate the Lodge telephones, transfer calls, answer queries, and take and deliver messages.
  • Give accurate information to callers at the Lodge, as well as direct visitors. Porters are expected to be courteous and helpful at all times.
  • Receive mail, sort, distribute and despatch external mail, and deliver mail to the appropriate department or individual's pigeon holes.
  • Issue keys, keeping accurate records of issue and receipt.
  • Keep an accurate record of incidents.
  • Maintain a current record of all students, staff and Fellows in residence.
  • Be alert for incidents such as fire, flood and theft, and take appropriate action.
  • Receive, act upon and respond to lodge e-mails.
  • Monitor the security cameras, and act on anything unusual or suspicious.
  • Challenge trespassers, and ask them to leave.
  • Carry out random security patrols within the College site, clearing any unsightly litter during patrol.
  • Respond to calls for assistance from all parts of College, including annexes.
  • Despatch deliveries of goods from the lodge (such as furniture, stationery, computer equipment) to their correct destination on the day they arrive.
  • Close gates and lock up the site in accordance with the prevailing timetable.
  • Keep the Lodge and areas outside the Lodge in clean and tidy condition.
  • Ensure notices on notice-boards are current, and remove out of date notices.
  • Read and understand the Emergency Procedures and Guidelines for the Porters Lodge. Ask the Head Porter for clarification or explanation of any points.
  • Take rapid and appropriate action in emergencies such as fire, accident or disturbance. Liaise with the University security section for support, and the emergency services as necessary.
  • Undertake any duties that may be considered appropriate for the experience and capabilities of a porter.
  • Receive and record lost property items, storing any valuable items in the Lodge safe.
  • Maintain confidentiality at all times.
  • Administer First Aid, where necessary (training will be provided).

Essential requirements:

  • Computer literate (Word & Excel)
  • Excellent interpersonal skills
  • Customer focus
  • Good communication skills
  • Attention to detail & accuracy both verbal and in writing.
  • Problem solver, able to use own initiative
  • Calm & polite
  • Able to work unsupervised as well as good team player
  • Flexible to work shift patterns
  • Ability to carry out manual handling and patrols of the site
  • Willing to undertake DBS check
  • First Aid qualified or willing to undertake training
  • Smart, tidy and clean in appearance. Uniform provided.

In return you will receive £9.24 per hour, plus an additional shift allowance of £1.79 per hour for anti-social hours (all evening, night and weekend shifts qualify for this additional payment). The successful applicant will be entitled to join a contributory university pension scheme (OSPS), as well as a generous holiday entitlement of 28 days (including Christmas shutdown days, usually 5 days), in addition to 8 bank holidays. The post-holder is also entitled to a free meal while on duty. A uniform and PPE will be provided.

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