Customer Service & Support

Monday - Friday 37.5 hours

Assignment until end of August 2018

Skills and Experience required

Call centre experience

Customer Service

Microsoft Office knowledge

Back office operation and technical knowledge of repair within a housing or maintenance organisation

SAP (desirable)

Hitting KPIs/Targets

My client a leading toy company are seeking a Customer Service & Support.

Key Duties:

• Provide clients and customers with excellent, first contact resolution services across multiple channels. Offer great customer service by listening to customer's queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
• Taking inbound calls from clients and customers.
• Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments.
• Handling the email inbox.
• Working effectively on your own and within a team to achieve individual and company targets and KPIs, ensuring customer satisfaction is above 90% at all times.

Please apply immediately with your CV below.