Service Coordinator

SERVICE COORDINATOR - JOB DESCRIPTION

Competitive - Dependant on experience

Hemel Hempstead

JOB SUMMARY

As the Service Coordinator, reporting to the Customer Service Manager, you will have an opportunity to develop your skillset including customer service and sales within an established engineering business environment.

MAIN DUTIES AND ESSENTIAL RESPONSIBILITIES

• Reviewing post sales reports and identifying end user clients suitable for communication to sell service contracts
• Working with the Aftersales team to produce client invoices and issue new service contracts raised
• Managing the planning, scheduling, allocation and communication of work duties for our Service Engineers;
• Communication with the Service Engineers to notify them of their job allocation and acting as point of contact for the Engineers when they are working on site;
• Preparation and dispatch to clients of Installation and Operating Guidelines;
• Maintain management system records for coordination of sales of service maintenance contracts;
• Filing and organisation of Service Department emails, quotes, and engineer's photos, engineer's documents, scanning paperwork when required;
• Drafting, sending, checking and chasing of Commissioning Checklists, and Risk Assessment and Methods Statements;
• Reactive support for clients as and when required, including handling client complaints;
• Taking client payments as and when required;
• Opening company accounts for clients and sending client letters confirming their new account details;
• Assist in the preparation of data for management reports;
• Liaise with production/warehouse staff regarding preparation of products prior to installation on site.
• Occasional visits to client sites

KNOWLEDGE AND SKILLS REQUIRED

If you are currently in a 'client facing' role or are currently working as a service administrator role, this is the ideal next step in your career.

Essential Skills and Competencies of the Service Coordinator:

• Scheduling/Planning
• Competent business administration skills;
• Ability to collate and comprehend technical and product information
• Computer literate; thorough working knowledge of MS Office and Excel, with use of database systems a strong advantage;
• Educated to a high standard;
• Excellent communication skills (written and verbal);
• Strong interpersonal skills.

Desired Skills and Competencies of the Service Coordinator:

• Experience in the pumped drainage industry or related service industry;
• Ability to work under pressure;
• Mature outlook;
• Flexible approach;
• Trustworthy, honest and have integrity;
• Enjoy working with people of all age groups and backgrounds.