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Complaints Advisor - Farnborough

Employer
Undisclosed Company
Location
Farnborough, Hampshire
Salary
£23000 - £25000 per annum
Closing date
4 Oct 2018

COMPLAINTS ADVISOR

£23,000 - £25,000 PER ANNUM

FARNBOROUGH

SHIFT PATTERNS - OPEN FROM 08:00 AM - 20:00 PM - 7 DAYS A WEEK

ROTA BASIS WEEKEND WORK - SATURDAY & SUNDAY - 09:00 AM - 17:00 PM

Brief Overview

An exciting opportunity has arisen for a Customer Service Advisor to join my clients team based in Slough. My client are a leading international service provider who help to support many well known brands within the Automotive, Telecommunications, Retail and Beauty industries. This role is working on behalf of a well known prestigious automobile company and will entail responding to customer complaints via email and over the telephone.

Your Challenge

Dealing with a broad spectrum of issues, you will go above and beyond customer's expectations as you conduct in-depth investigations and communicate your findings via telephone, email and social media. This will involve extensive interaction with colleagues and retailers as you progress your caseload and build ongoing relationships, and you will quickly assemble expert knowledge of company products and services to have the right answers on hand. In short, you will be a company brand ambassador and ensure that customers enjoy a true customer experience in even the most challenging circumstances.

Your Background

Experienced in customer service across multiple channels, you will be skilled in managing disputes, negotiating resolutions and defusing conflict. At the same time, you should be capable of prioritising diverse activities against strict deadlines, happy to work outside normal office hours to achieve results, and adept at determining customer's needs to identify the best outcomes.

As part of our offer process, you will be required to provide details for credit checks and other pre-employment back ground checks prior to appointment.

For more information on this role please contact me on 01895 205493 or email me at Jamie.Rogan @ manpower .co .uk

"Customer Service" "Inbound" "Outbound" "Call Centre" "Automotive" "Automobile" "Cars" "BMW" "Finance" "Financial" "Contact Centre" "Sales" "Telephone" "Insurance" "Complaints" "Complaining"

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