Xerox Scheduler

I am currently working with another department within Manpower, who are currently looking for schedulers. The successful candidate will be required to:

• Plan & maintain service engineer's workload in a logical manner to achieve a timely response in line with our Customer Service Level Agreements and support the Area Productivity Targets.
• All priority calls are to be scheduled quickly and effectively in order to achieve our client's strict SLA.
• Emails in relation to priority calls are to be responded to in an appropriate time frame.
• Housekeeping is to be kept in good order in accordance with the Scheduling Document.
• To ensure all customers receive an updated ETA if their service call will fall outside of their SLA.
• To promote good customer service both in your telephone manner and in keeping customers informed of their active service call.
• Also to ensure all RTF's are responded to within 5 working days.
• Part escalations must be chased with the APS and monitored daily to ensure the call is closed within an appropriate time frame.
• To be an active team member and ensure flexibility in all regions in relation to Scheduling.
• To assist the Customer Escalation Team on all occasions providing them with the most accurate information possible

If you feel this is something you would be good at doing and would also like to be a part of, then please apply now.