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Customer Service Advisor - Aztec West

Employer
Undisclosed Company
Location
Bristol
Salary
£19000 - £19500 per annum
Closing date
10 Oct 2018

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CUSTOMER SERVICE ADVISOR - AZTEC WEST

£19,500 PER ANNUM

Shifts: 24 hour contact centre - therefore shifts (7.5 hours) will range between the hours of 6:15am-9.30pm - 2 out of 4 weekends will need to be covered!!

Phoenix Service Centre (PCS) Team; provide a leading fleet management service to all MOD customers worldwide. The Customer Servic Administrator role is to process journey requests from the MOD within the required SLA's. It supports the wider team as part of a global fleet management service for customers worldwide. Typically the work is handling queries relating to journeys via Rental and Quoted rate suppliers, deliver clear and accurate information to the suppliers via the company booking system, input data, in all instances paying particular attention to detail.

Main tasks

  • To provide administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges
  • To process all contacts in line with Babcock Key Performance Indicators (KPIs)
  • To ensure Company health, safety and environmental procedures are complied with at all times
  • To actively contribute to the achievement of both individual and department targets and objectives
  • Inputting booking requests within agreed timescales.

Skills Profile

  • Excellent communication skills and the ability to build rapport with the customer
  • Friendly , calm and helpful attitude; good interpersonal skills and ability to work well with others
  • Ability to handle multiple contacts via all voice and non-voice channels against strict KPI's
  • Ability to identify customer needs and respond appropriately to them
  • Excellent oral and written communication skills
  • Organised with excellent attention to detail
  • Strong accurate keyboard skills
  • Good proficiency and navigation skills around a computer
  • Excellent telephone manner with a clear speaking voice
  • Creativity; the ability to think around problems and come up with creative solutions is helpful
  • Ability to work well in a team, with or without direct supervision
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during demanding situations
  • Ability to prioritise own work streams during critically busy periods.
  • Ability to follow processes that allow advisors to provide "right first time" call resolution to the customer.

If this position interests you and you have the relevant experience/knowledge, please do not hesitate to contact me - robyn .wetteland @manpower. co.uk

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