Customer service advisor - Debt team

This is a full time, Monday - Friday role & we require someone to start ASAP.

This role is initally until the end of the year with a possibility of being extended.

Our client is a leading energy provider who is committed to helping their customers in any way they can. The client sells electricity and gas to over 5.5 million residential and business customers, making them the largest supplier of electricity by volume.

Our client is looking for 3 Customer Service Advisors to focus on outbound calls relating to customers who are in debt with the client. The calls will be to Large Businesses, so the purpose of this role is to provide excellent customer service across a variety of mediums, primarily on the telephone, to positively impact customer satisfaction and the customer perception of the company.


Responsibilities:

*Manage a portfolio of business customers, building key relationships with stakeholders.
*Outbound dialling to liaise with customers in order to decrease their debt.
*Creating and managing customers' payment plans.
*Ensuring adherence to KPIs and high levels of customer satisfaction.
*Managing incoming calls and responding to emails.
*Supporting other business areas as and when required.


Skills & Qualifications:

*Good communication skills (both written and verbal).
*Ability to negotiate.
*Ability to deal with conflict and difficult customers.
*Compassionate.
*Assertive.
*Motivated.
*Enjoys an office environment.