Service and Parts Advisor - BMW Motorrad

Redefine customer service excellence.

Here at BMW Motorrad, we’re committed to maintaining our position as the top brand in the UK motorcycle market. We racked up 8,400 new motorcycle registrations in 2015 and we’re determined to build on that year-on-year. So we need the right people to join us to make that happen. People who share our commitment to putting the customer first. People with our premium focus. And people with the ambition to make things happen.

As Service and Parts Advisor, you’ll provide our customers with a warm welcome as you act as the link between the customer and the workshop.

Making exceptional service your mission, you’ll arrange bookings, plan customer arrival times, carry out road tests, and work closely with the workshop to ensure the customer is always kept informed. You’ll also help and advice customers who want to purchase or return parts for their vehicle, such as wheels, tyres and air conditioning systems. Passionate about our products, you’ll be constantly on the look-out to promote sales of accessories, parts and new vehicles as you interact with our customers.

Self-confident and courteous, you’ll thrive in our fast-paced environment. You may already know a thing or two about vehicle parts and servicing. Or you might have some experience in a customer service or administration role. Either way, you’ll use your proven organisational and prioritisation skills to go the extra mile to help our customers. You won’t hesitate to take the initiative and accept ownership of issues, and you’ll be passionate about keeping up to date with new products and services. A full UK driving licence will be essential; Motorbike licence is not essential but would be advantageous.

If you won’t settle for anything but the best, you need to join the team that’s leading the pack. Join us, and you’ll get the support you need to go further, faster, including training from the BMW Group Academy UK and the chance to work with the latest technology as part of an experienced and committed team. Add to this an attractive range of benefits, and you’ll find your own path with us.