Parts and Service Advisor

Salary: £20,000 dependent on experience
Full-time

When it comes to bike parts, there’s not much you don’t know. Come and share your passion with Motorrad’s loyal customer base.

BMW Group Retail

Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.

Welcome to the future of motorbike retail

We’re dedicated to bringing tomorrow’s driving experience to our customers today. Our bikes are some of the most advanced around – and they feature first class design and engineering (you likely know that already). It means you’ll be working with parts you can take pride in, in a team that wants to give the best advice and guidance in the business.

Your role

You’ll give individual advice to customers on everything from wheels to tyres and be the link between our customers and the workshop. You’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you’ll organise test drives for our technicians, suggest additional products and services to the customer, and make sure all invoicing is shipshape. Each time, you’ll look to ensure that the service you provide is everything the customer would expect and more.

Your profile

You’ll be computer literate and have good customer service experience. Confident with a pleasant manner and a passion for bikes, you’ll be someone who can quickly get to grips with processes, BMW Motorrad products and services.

Rewards

Your hard work will be rewarded with a pension, BMW Training and a bike purchase scheme.