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Customer Service Representative

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £10.44 per hour + 3,000 OTE
Closing date
19 Oct 2018

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Job Details

Manpower is currently recruiting for a Customer Service Representative on behalf of our client, American Express. This is a temporary role through Manpower, potentially long term with good performance in the role.

Customer service is a key differentiator that helps to drive satisfaction, loyalty and ultimately revenue for the FX International Payments business. Reporting to Manager, FXIP Customer Care, and the incumbent will be responsible for providing exceptional service to customers of the FX International Payments business.

Purpose of position:

  • Providing Customer Service support for FX IP Clients and internal support for Account Managers/Sales teams
  • Communications with external Corporate Clients.
  • Communications with internal business partners to facilitate required activities.
  • Focus of the role is a mixture of telephony inbound/outbound and email servicing.

Responsibilities include:

  • Servicing the inbound/outbound calls of all FXIP customer segments across multiple markets.
  • Delivering premium value through the first contact resolution of client queries.
  • Strict adherence to all controls and compliance procedures.
  • The accurate and timely investigation of customer complaints in line with FCA regulation.
  • Involvement in payment investigation and other operational processes.
  • Prioritisation and escalation of urgent customer queries

Qualifications

Skills required:

  • Experience working in a client focused environment.
  • Exceptional focus on customer service and understanding of drivers behind positive customer experience.
  • Excellent communication and time management skills.
  • Ability to make sound judgements on the basis of the information presented.
  • Ability to cope under pressure whilst maintaining attention to detail/accuracy.
  • Flexible attitude, personal accountability, team player.
  • Experience of working in a target driven environment.
  • Creative problem solving, interpersonal, listening and organisational skills are required.
  • Flexibility with working hours is essential

If you are looking for your next customer service focused position within a passionate team then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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