Customer Services Advisor
- Employer
- Undisclosed Company
- Location
- Northenden, Greater Manchester
- Salary
- £19000 - £21000 per annum + Bonus + Employee benefits
- Closing date
- 8 Oct 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
If you are an experienced Customer Services Agent living in South Manchester or the surrounding areas looking for a new role offering a extremely limited weekend working, a competitive salary, fantastic benefits, and progression opportunities then I would love to hear from you!
October, November and December Intakes - These vacancies will not be around for long! Apply NOW for immediate consideration or call 07515 325 011 for more information about this exciting opportunity....
Your new Role:
- Responsible for client experience from 1st contact until signed up and the customer file is transferred to a solicitor.
- Calling prospective clients as soon as possible and within required service standards
- Obtaining all relevant case details of prospective new claim.
- Presenting key information to management in a clear and concise manner
- Maintain client files and diary tasks using an in-house case management system
- Working within a team, providing cross-over when necessary to ensure excellent customer service
Our Ideal Candidate:
- Experienced in handling customer enquiries on either the telephone or face to face
- Strong influencing, negotiating and objection handling skills
- Ability to present relevant information to management clearly
- Proficiency in handling multiple enquiries
- Excellent time management to ensures all enquires are dully pursued
- A background within service handling e.g: financial services, claims management or any professional background would be a distinct advantage.
Your New Working Hours:
Upon completion of training you will work a 3 week shift pattern comprising of (on a weekly rolling basis)
Early - 08:00 - 16:30 (1 Hour lunch)
Middle Shift - 09:30 - 18:00 (1 Hour Lunch)
Late - 13:00 - 21:00 (30 min lunch)
Saturday & Sunday ** ONLY 1 WEEKEND IN EVERY 7 WEEKS ** 10:00 - 18:00 (1 Hour Lunch
Your new Salary & Benefits:
Competitive salary of £19,000 which includes a weekend and evening allowance plus bonus (OTE £21,000)
23 days annual leave per year. Closed Christmas Day, Boxing Day and New Years Day. All other bank holidays form part of your normal working week but you are awarded 1.5x entitlement back
3 holiday buy backs per year after 1 years service
Private Medical Insurance after 2 years service.
Death in Service - 2x base salary - eligibility commences when you join the business
Active social committee, Firm pays for trips to e.g - Chester Races, Christmas Party, Summer BBQ
Health & Wellbeing initiatives, weekly bootcamp, football, netball etc
Regular charitable activities to support local communities
Employee Assistance Programme which provides 24 hours Legal and CBT - available immediately upon starting
Free Fruit delivered twice a week.
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