Service & Repair Engineer

Service & Repair Engineer required to work as part of a close-knit team, carrying out warranty and non-warranty repairs on all hardware sold by the company, to an exceptional standard.

Working within the parameters of departmental SLA's and contractual warranty obligations our team of repair technicians will carry out diagnostics and repair works on a range of Epos, Self-service, Tablet and digital signage hardware.

• Understands the business
• Excellent product knowledge
• Understanding of EPoS market
• Commercially aware
• Good understanding of internal IT systems and MS applications
• Knowledge of relevant company process and procedures
• Understanding of supply chain and supplier contracts
• Ability to read circuit diagrams
• Knowledge of manufacturing processes
• Able to create and follow work instructions
• Able to resolve simple problems referring more complex problems to the relevant manage
• Can use the telephone effectively
• Communicates externally and internally in an appropriate and timely manner in order to ensure customer satisfaction
• Good time management
• Able to prioritise workload and meet customer SLA's, seeking guidance when necessary
• Able to provide constructive feedback to management as necessary
• Can work positively and effectively in a changing environment
• Accurate keyboard skills

Essential

Educated to GCSE grades A-C (including English Language)

At least 3 years' workshop experience

Excellent IT skills

Knowledge of Retail

Desirable

Customer Service experience

ONC or HNC

The role would suit someone who has an electrical engineering / repairs background, ideally knowledge of EPoS systems would be advantageous although if you can read circuit diagrams then you will be trained into the electronic devices. This is a full time and permanent position with a salary of £19,000 - £21,500 dependant on experience. Excellent career progression is available and you will receive 25 days holiday which will increase with service and many other benefits! Great working hours of 9-5:30 Monday to Thursday and Friday's are 9-4:30. Please contact Lianne for more details or apply online and I will contact you to discuss in further details.