Ocean Freight Operative

An exciting opportunity to join an established & growing Team in a multi service Logistics Client has arisen for an Ocean Freight Operative. This is a vacant role, looking for someone who can step in, with relevant skills & experience to bridge the gap & build upon skills already held at a time where expectations are high.

If you see yourself working at the World Freight Terminal, for a multi/combi import/export business - with a vibrant workplace & lots of progressional opportunity then this is the role for you.

Can you :
*Provide first class, excellent Customer Service to all our Customers.
*Deal directly and develop relationships with customers by telephone or electronically
*Consistently deliver high levels of customer service & satisfaction.
*Contribute to the retention of all current business
*Proactively grow our business from existing customers and cross sell at all opportunities.
*Encourage customers to utilise company e-solutions
*Efficient response to customer issues & complaints.
*Commercial awareness & ability to identify new opportunities to increase GP levels.

Do you already:

*Communicate effectively with customers & team members by telephone, electronically, or face to face. As per the Customer Charter
*Proactively organise workflow to meet customer time frames.
*Provide help and advice to support customers.
*Respond promptly to customer enquiries and investigate and solve customer's problems. Ability to escalate when necessary.
*Proactive approach in all areas of our business
*Review GP proactively and post shipment (All modes)
*Support implementation process and set up of Customer profiles.
*Ensure complete adherence to SOP/SLA.
*Attend Customer scheduled meetings when required.
*Identify any department & business efficiencies, along with Team Leader
*Ensure all pricing & quotations at branch level are delivered as per the Customer Charter

Do you have understanding of Tango & Scout systems, along with all Microsoft packages?

If you think this is the move you are looking for - then this role & Company could be your next challenge.

An excellent remuneration package is available, competitive in the industry & area, free parking, a vibrant environment to work in, with lots of potential for growth.

If you would like more information, then give me a call.

Jayne 07484044731