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Customer Priority Specialist (Part Time)

Employer
Sky
Location
Livingston, West Lothian
Salary
Up to £19620 per annum + competitive
Closing date
29 Oct 2018

Job Details

Customer Priority Specialist (Part Time)

Livingston EH54 7BW

20 and 30 hours per week available, flexible to work evenings and weekends

£19,620 pro rata plus excellent benefits

In Sky's Customer Service Group we want to offer the best service in the country. Within Customer Priority we do whatever it takes to deliver an exceptional experience for our customers when they need us the most.

Customer Priority help support customers get a brilliant solution to the issue that has led them to us, as well as protecting them from further problems. We are a true centre of expertise, and our Customer Priority Specialists have the skills, permission and curiosity to go further to bring creative and dedicated solutions to customers' problems.

Everything we deliver is underpinned by the 3 essential attributes that guide the way we work:

Maverick Minds
A passion for solving problems for customers and for the business. It's about owning the solution and always thinking about how you can do things in a way that create memorable moments for the customer.

Emotionally Curious
Always putting the whole person at the heart of your thinking. It's about having emotional radar that makes us ask 'what's the right thing to do - and the right way to be - for this person right now.'

Relentlessly Collaborative
Having a constant itch to want to work together better to create even better solutions for us and the customer. It's about constantly pushing Sky forward through creating and sharing best practice.

And the perks?

To help you have better conversations with our customers and understand our products inside out you'll receive free Sky Q, phone and broadband to enjoy in your spare time. And, because we know life isn't just about working, you'll receive 30 days annual leave (plus three bank holidays), private health and dental care and a wide range of high street discounts too. You'll also qualify for our great bonus scheme and incentives throughout the year.

And that's not all - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. You'll have everything you need on site with two subsidised canteens, a gym and plenty of chill out areas; like our games room where you can take a break or play a friendly game of pool or table tennis.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

We're part of Europe's leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It's a genuine team effort. That's why we want talented people, like you, to join us and help make the future happen.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in better

Company

Sky banner - Mission CompletedFrom thrilling sporting spectacles to T-Rex sized blockbuster films − we connect people to cutting-edge technology services. 

With over 22 million customers across five countries, we’re Europe’s leading entertainment and communications business. We’ve come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. 

Whether you’re helping a customer who has a question about their account, telling them all about our latest innovations, or installing a new Sky Q box in their home – you’ll bring people together with great entertainment. You’ll always deliver a service that leaves a smile, and you’ll make sure everyone you speak to feels like our number one priority. 

With extensive training and development opportunities, you’ll be an expert on all things Sky in no time at all. We’ll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme, plus a range of other benefits, too.

Take a look at our current job opportunities across the UK. We’d love to hear from you

Company info
Location
New Horizons Court
Osterley
Middlesex
TW8 9EX
GB

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