Customer Service Advisor - Full Time
- Employer
- Undisclosed Company
- Location
- Worcester, Worcestershire
- Salary
- £8.10 - £8.95 per hour + free parking, subsidised canteen, holiday pay
- Closing date
- 30 Oct 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Manpower are looking for Customer Service Advisors to join a fantastic Contact Centre team based at the UK Headquarters for UK's market leader in the manufacturing of domestic Gas Boilers in Worcester.
Our prestigious client are a global brand whose products and solutions are in use on every continent!
About the role
As a Customer Service Advisor, you will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data. You will advise customers of the best.services available to them, maintaining relationships and using your initiative to resolve queries and complaints. You will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.
Working within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.
Hours of work
40 hours per week
5 week rotating shift pattern:
07:00-16:00
08:00-17:00
08:30-17:30
09:00-18:00
11:00-20:00
You will be given your shift patterns 3 months in advance.
You will be required to work 2 Saturdays in every 5 and 1 Sunday in every 5 (time will be given back to you during the week).
Saturday hours would be 08:00-17:00
Sunday hours would be 09:00-12:00
The benefits
You'll be joining us on a temporary basis with the potential for this to be ongoing.
There's a range of great benefits on offer too:
- Initially the pay will be £8.10 per hour and after 12 weeks, your pay will automatically increase to £8.95 per hour
- You'll start with 28 days annual leave year, but after 12 weeks this will increase to 33 days (including bank holidays)
- There's good transport links nearby, an on-site canteen serving hot and cold food, and a free drinks vending machine.
The ideal candidate
*Will have previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment.
*Will be IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and Maths
*Will have an excellent attendance record and be punctual
*Will be quick thinking and able to problem solve/use their own initiative
*Will be personable with the ability to build strong relationships with customers and colleagues in a pressured environment
*Enjoys working in a fast paced environment
Additional information
*For the first 3 weeks you will be required to complete a training programme. This will be Monday to Friday 09:00-17:00 and then fall into the rotating shift pattern from week 4.
*This position includes an alternating shift pattern, working weekends & bank holidays on a rotational basis.
All applicants must be prepared to undergo a DBS check.
Sound like the perfect role for you? Apply online today!
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