Swedish Speaking Credit Specialist
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour
- Closing date
- 1 Nov 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
The position is primarily responsible for superior enhanced Risk services to American Express BTA client base. Responsibilities include the daily collecting of overdue payments through outbound and inbound calls. These will need to be executed with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.
Responsibilities:
- Negotiation for and managing the collection of overdue payments;
- Understanding customers financial arrangements and requirements
- Secure repayment of overdue funds and avoid potential losses/write-offs;
- Resolving and preventing future recurrence by educating customer
- Able to use negotiation and relationship management skills to provide win-win outcomes;
- Ability to use judgemental decision making to drive customer loyalty and growth for the business;
- Good attention to detail and ability to follow strict compliance regulations.
Required skills:
- Understanding financial workings, some knowledge is desirable;
- Ability to deal with difficult situations professionally;
- Comfortable managing several proprietary and non-proprietary interfaces and credit system platforms;
- Excellent interpersonal skills; communication (verbal & written);
- Good working knowledge of Microsoft packages such as Excel, Word, PowerPoint;
- Language skills - fluent Swedish mandatory.
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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