Spanish Speaking Customer Service Advisor

Your responsibilities as a Customer Service Advisor:

Handling all customer queries via a multi channel CRM system in a prompt and professional manner.

• Working with internal departments and distribution to resolve customer queries.
• Dealing with deliveries, returns and after sales queries.
• Ensuring personal Key Performance Indicators and Service Level Agreements are achieved.
• To comply with company Data Security and PCI regulations.

Your profile as a Customer Service Advisor:

Excellent verbal/written communication skills in English and required language (Spanish).

• Active listening skills/quick comprehension.
• Proven level of customer service: Ideally within a contact centre environment.
• Initiative and determination to see things through to completion.
• Experience of using CRM tools/software (desirable).
• Familiar with e-commerce and online purchasing.
• Regular user of the internet and social media.
• Computer literate with good knowledge and use of MS Office applications.
• Have a hands-on mentality while being able to flexibly adapt to changing priorities.
• Ability to describe complex circumstances.
• Build relationships with the customer whilst empathising with the customer's query.
• Good conflict resolution skills and independent decision making.
• Passionate about retail and customer service.
• A cheerful disposition and a team player.

Working hours:

Monday - Friday 8am - 4pm or 9am - 5pm

• Saturday 9am - 4pm (required to work every other Saturday)
• 5 days per week (day off in week if working Saturday)