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Customer Service Advisor

Employer
Undisclosed Company
Location
Nottinghamshire, Nottingham
Salary
Up to £7.83 per hour
Closing date
7 Nov 2018

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Manpower are currently recruiting for Customer Service Representatives for their client based in Lenton, Nottingham to start immediately. This opportunity is a temporary role with a view to lead permanent for the right candidate.

As a Customer Service Representative you will be the face and voice of the business providing excellent customer experiences each and every day.

Job Role:

  • You will be able to provide customers with a friendly and professional first line support in accordance to our client telephone policy, providing accurate information and solutions based on customer's needs and requirements.
  • You will ensure all necessary information and data is accurately entered and recorded into the client systems.
  • You will have the ability to remain composed in difficult situations with customers whilst making sound decisions.

Training will be provided by our client and the successful candidate will have the following competencies:

  • High level of customer service ability over the telephone in a confident and professional manner
  • Excellent written and verbal communication skills (Fluent English speaking)
  • Superb negotiating skills
  • To function efficiently and effectively in stressful situations whilst having empathy and patience towards customer needs
  • Accuracy and attention to detail
  • Good organisation skills
  • Positive, self-motivated and able to work on own initiative
  • Ability to work in a team environment
  • To comply with our client business principles: Open, Honest and Transparent, treating everyone fairly and with respect.

Working up to 5 days a week, Monday to Friday between 8.00am and 7.00pm and 8:45am - 05:00pm Saturday and Sunday. The successful candidate will be required to work 4/5 days per calendar month on the weekends, so must be fully flexible Monday - Sunday.

The successful candidate will be paid £7.83ph weekly.

To apply for this position please submit a copy of your CV or call Molly Green on 0115 947 0277.

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