Customer Service Advisor

Undisclosed Company
Northampton, Northamptonshire
Up to £10.48 per hour
11 Oct 2018
25 Oct 2018
Manpower UK
Job Type

My client is looking for Customer Service Associates to join their team based in Northampton working at £10.48ph. It is a rotational shift patter working Monday to Friday between 8am - 8pm (rotational), + 1 Saturday in 7 weeks 8am - 1pm, This role will be predominately dealing with general inquiries and complaints, this position is working a 12 month contract, though the business does have scope to take candidates on permanently or extend contract

You will have experience working within a customer service environment ideally a call centre or telephony based role and have excellent customer service skills and you would be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints, along with Head Office complaints.

To deliver effective and efficient telephone-based support to customers, dealing with general enquiries resulting from proactive customer mailing and communications; form ordering for the customer upon request; handling case specific customer enquiries and complaints; hand offs to other Bank departments / functions for non PPI requests. Working collaboratively with Contact Centre colleagues in order to maximise customer satisfaction.


-Demonstrable knowledge and experience of delivering exceptional customer service

-Knowledge of complaint handling procedures ideally from a financial /claims background

-Highly developed communication and influencing skills through multi-channels

-Confident and resilient telephone manner able to handle challenging conversations

-Strong letter writing skills

-Proven problem solving and decision making ability

-Ability to break down complex issues, assimilate & analyse information and reach a conclusion

-Collaborative approach to handling issues

-High level of quality awareness and accuracy

-Knowledge of Banking Service products and procedures

-Computer literate and able to pick up new systems quickly

-Excellent team player

We are looking for people with transferable skills, call centre or financial industry experience, They are looking for people to start November, for more information please feel free to contact me on 01895 204 948 or alternatively I can be reached at Sophie.Howley @ Manpower .co .uk

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