Service Advisor
- Employer
- BMW Group Retail Careers
- Location
- Stirling
- Salary
- Up to £22000 per annum
- Closing date
- 8 Nov 2018
View more
- Sector
- Automotive
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Up to £22,000 dependent on experience plus bonus
Full-time
Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that's genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen.
We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.
Your role
You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you'll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It's all about giving BMW and MINI customers peace of mind.
Your profile
You will have experience as a Service Advisor and excellent Customer Service skills. A driving licence is desirable.
Rewards
You will receive a competitive salary with an achievable bonus scheme and an attractive range of benefits including pension scheme, car scheme, discounts with other divisions of Park's Group for coach and mini bus hire plus 22 days holiday plus bank holidays.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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