Customer Advisor (Evenings)
- Employer
- Undisclosed Company
- Location
- Birmingham, West Midlands
- Salary
- £22500 - £23500 per annum
- Closing date
- 26 Oct 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
We have a great opportunity to join a leading contact centre based in Birmingham as an Evening Customer Advisor.
You will be required to provide a high standard of both inbound and outbound telephone support and associated administrative tasks as well as delivering outstanding customer service to both internal and external customers.
As a Customer Advisor you will be required to:
- Respond to all incoming calls
- Process outbound calls to relevant department
- Accurately and efficiently enter information reported onto the relevant systems
- Adapt approach depending on customer situation
- Deliver excellent customer satisfaction
Skills and experience required:
- Excellent time-keeping
- Good telephone manner
- Motivated
- Passionate
- Being a team player
- Willing to take ownership and responsibility for customer requirements
- Calm under pressure and flexible in approach
Salary/Hours:
Evening shifts between 18:00pm to 07:00am need to be flexible across the 7 days
£22,500
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or give us a call. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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