Administrator

After-sales Support Administrator

• Monday - Friday 9am-5pm
• Job Type: Full-time
• Based at Woodhouse Lane, Wigan

A well respected manufacturer of quality static caravans and has been trading for over 70 years. Currently seeking an After-Sales Support Administrator.

Key Tasks

• Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
• Taking and processing orders from customers.
• Ensuring parts required/ordered are received and checked for damages / shortages.
• Pricing and Invoicing after-sales orders. (Chargeable Items and Chargeable Repairs)
• Liaising via telephone, email and face to face with Area Sales Managers and Area Sales engineers.

Key Skills / Experience

• Administrator duties: 2+ years
• Professional Manor
• Organised
• Excellent Time Management
• Helpful Nature
• Excellent Communication Skills
• Excellent Telephone Manor
• Confident of using Word & Excel.
• Able to Multi-task
• Able to deal with a high volume of work

You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers:- Liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity. Generate performance measure statistics (within Excel)