Team Leader - Support team - Spanish Fluent - Contract role

Do you desire to work in a Company growing in 12 countries and focused on delivering the best quality in product and service?

So, come to join this team!

Our client is constantly looking for great people that want to make a real difference every time they come to work. People who hold themselves to high standards. They revel in an environment where their decisions get implemented and make a real impact on the trajectory of the business.

The role: Team leader - Customer Support team

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. Coach, engage & develop your direct reports will be a must.

Key Responsibilities include:

* The Team Leader oversees daily activities of their team of up to 15 agents
* Plan and execute in a fast-paced environment
* Build & develop the team towards constant improvements on quality and productivity KPIs
* Respond to escalating issues in a quick, effective & courteous manner and take appropriate action

Required Competencies/ skills:

* Fluent (written/oral) in English and Spanish
* Previous Customer Service experience (at a senior agent level at minimum) in high pace environment
* Previous Management Experience preferred but not required
* Analytical ability from previous roles in improving the department KPIs

Salary: from 32K up to 42K (DOE)
Working hours: 8 am - 5 pm | Mon to Fri (subject to change)
Location: Dublin 1
Contract position: 9 months (Maternity cover)

Interested in this amazing opportunity? Send your CV to amanda.ferreira@manpower.ie

Good luck!