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NHS Call handler

Employer
South Central Ambulance Service NHS Foundation
Location
Bicester, Oxfordshire
Salary
£8.53 - £10.77 per hour + NHS DISCOUNT & PENSION
Closing date
28 Oct 2018

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Job Details

Manpower has a number of exciting Full time opportunities within the South Central Ambulance Service as a 999 Call Handler starting in November. To be based in Oxford, Bicester. The 999 Call Handlers is a vital role as the first point of contact for members of the public requiring emergency Care. Starting at £8.53 per hour during training, you will receive an out of hour's enhancement on your pay after 4 weeks of 25% and a guaranteed pay rise to £10.77 per hour after 12 weeks. You will also have access to free parking around the site and up to 28 days holiday (including statutory holidays). This South Central Ambulance Service is well-established and serves million's people across Oxford and several other locations. The 999 Call centre is open 24/7, 365 days a year with full-time shift patterns and overtime available weekly on an anytime shift rota including evening, weekend and day shifts. This fantastic role would be suitable for anyone looking to start or continue a career within the NHS and in particular those who are interested in helping others. The South central Ambulance Service is looking for hard-working and reliable individuals to join their team. Using NHS Pathways assessment software you will assess the patient's condition and provide the appropriate help advice and health information ensuring they are directed to the most appropriate healthcare professional or service. As a 999 Call Handler you will start with 4 weeks 'weeks' of intensive full time training which must be passed to enable you to "go live" on the telephones in week 5. Once training is completed you will be provide with an ongoing 8 week on the job support. In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 999 service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner. To be successful as a 999 Call Handler you have the passion to help others and commitment to building a career within the NHS. In addition, you will have good judgement and be able to make informed decisions as you need to discover the severity of calls and provide appropriate support over the phone to the customer. Being a 999 Call Handler, you will benefit from continuous personal development and an excellent career path within the NHS. Having some previous experience as a Customer Service Advisor would be an advantage, but as full training is provided you only need a good telephone manner and a willingness to learn. If you would like to be part of an essential NHS service which saves lives every day we'd love to hear from you. Please apply online today for more information.

Company

South Central Ambulance Service NHS Foundation Trust provides 999, 111 and Patient Transport services across Berkshire, Buckinghamshire, Hampshire and Oxfordshire.

Covering over 3,500 sq. miles and a residential population of more than four million people, their emergency operations centre handles around half a million emergency and urgent calls every single year.

Join the team, and on top of a competitive salary, you’ll also benefit from 27 days annual leave (that’s on top of bank holidays), a pension scheme, discounts on a wide range of high street chains (think Nandos and Dominos), a 12-week training scheme before you start in your role, and ongoing support throughout your time.

Take a look at the jobs that are currently available at South Central Ambulance Service NHS Foundation below.

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