Operations Administrator - Night Shift

We are currently seeking Full Time Operations Administrators for the Night Shift, with a Salary of £21,600, The hours of work for this role will be 8pm to 6am Monday to Thursday, For more information please read below;

Client

Our client TrucTyre ATS are expanding, they are opening a new site in Ashford, Kent and have a number of administration opportunities within their team. We are looking for Operation Administrators to support their team to continue to deliver exceptional customer service to all their customers, through the completion of a number of different administration responsibilities.

Role

The role will involve delivering high levels of admin support and outstanding levels of customer service through your daily tasks, including high levels of data inputting. At all times you will ensure that you are complying to customer service level agreements and internal procedures.

You will be proficient in using IT, have experience at delivering excellent customer service and thrive working under pressure.

Key Responsibility's

• Respond to all incoming calls as required
• Obtain relevant information from customers in order to correctly identify their requirements
• Accurately and efficiently enter information reported onto the relevant systems
• Correctly follow policy instructions relating to the handling of information for each customer
• Carrying out the daily and weekly administrative duties as directed by the Fleet Administration Manager including but are not limited to raising order numbers and processing invoices
• Enter data from job sheets processed by field technicians to raise invoices
• Enter job cards on the internet for tyre manufacturers
• Resolve customer queries
• Ensure that all customer invoices are accurate
• Use a customised case management system to track casings returned
• Ensure all work is carried out to the highest level of accuracy
• Ensure individual KPIs are achieved and maintained
• Follow the agreed escalations procedures
• Adapt approach depending on customer situation
• Work flexibly to support business
• Fully understand our customer's expectations in order to manage their requirements
• Fully conversant with all systems used within the department
• Strive to maximise internal and external customer satisfaction

You must have experience of:

• working to tight deadlines
• using IT systems
• providing outstanding customer service
• working well under pressure
• working to defined key performance indicators
• dealing with data processing

The following experience is desirable but not essential:

• working in a fast paced customer service environment

Hiring Process

We have immediate assessment slots available for you on the 8th November and this role has a start date of the 19th November. So please don't delay apply today, one of team will call you and give you further details about the role and get you forward for the next step in your career.

For more information or to apply directly please drop me an email at Sophie.Howley @ Manpower .co .uk or alternatively give me a call on 01895 204 948