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Content Expert - Executive Customer Relations

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £10.35 per hour
Closing date
22 Oct 2018

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Job Details

Manpower is currently recruiting for a Content Experts on behalf of our client, American Express. These are temporary roles, potentially long term with good performance in the role. It will be working Monday to Friday 9 to 5.

The position has the responsibility for issuing requests for information throughout the organisation and receiving and reviewing the returns.

Responsibility for complying to legal obligation lies with this position, carrying out an exhaustive search of the computerised and manually held data within the organisation. The Data Protection Act does not allow any extension to the 40 day time limit in cases where the reliance is on other departments to provide the information that is needed to respond.

To avoid personal data about one person being sent to another, either by accident or as a result of deception we need to be satisfied that we know the identity of the requestor. We must not assume that on every occasion the person making a request is who they say they are and therefore stringent checks must be made to validate the request.


The person responsible checks all information received to ensure there is no litigious information, American Express jargon or third party information. The Subject Access Administrator has the responsibility to amend or remove any information regarding a third party before sending the Subject Access Request. A decision must be made regarding the disclosure or the withholding of information. Clear documentation must be held on how and why this decision was made. The information must be supplied and communicated in an intelligible format. Working closely with Company Operations Compliance Europe to ensure robust monthly MI is collated and immediate notification of breaches.


Skill and experience required:

  • Have a proven working knowledge of a Compliance environment, specifically relating to ICO Guidelines in respect of data privacy.

  • Have the ability to challenge and influence without direct authority, knowing when to escalate to ensure compliance to respective procedures.

  • Maintaining regulatory and industry knowledge recommending and driving improvements where required as a result of changes or enhancements to ICO guidance or FCA regulations.

If you want to be part of a passionate team and looking to get into American Express then please apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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