Sales & Retention's Adviser
- Employer
- Undisclosed Company
- Location
- Tyne and Wear, Houghton Le Spring
- Salary
- £16900 - £17618 per annum
- Closing date
- 2 Nov 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
For our client, our customers are our most important stakeholders. We're looking for dedicated and professional customer services experts, who will ensure our customers are receiving the best level of service possible when dealing with us.
What to expect
In your new role as a Sales and Retention Advisor, you'll be supporting internal and external customers across a wide range of processes. Focusing on customer enquiries, you'll respond promptly to our customers' needs, providing solutions and preventing escalation of problems. You'll develop and maintain relationships with customers, informing them of progress and managing expectations.
You'll be recording and inputting data into our systems, ensuring that tasks, problems, complaints and customer profiles are accurate and up-to-date. You'll also be identifying areas for improvement, and working to KPIs that are designed to ensure our customers' experiences are second to none.
A big part of your role will be to sell our products and retain customers who may be considered switching energy provider. Working as part of a team, you'll be driving product promotion activity and working to targets for the cross-selling and up-selling of products and services.
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