Customer Enquiries Adviser

For our clients, the customers are our most important stakeholders. We're looking for dedicated and professional Customer Enquiries Advisors who will ensure our customers are receiving the best level of service possible when dealing with us.

What to expect

You'll be investigating customer enquiries and providing an immediate response, with the ultimate goal of delivering an appropriate, accepted first contact resolution. Responding to each enquiry promptly and directly, you'll clarify customer needs and investigate issues, complaints, questions and queries, assuming direct responsibility with each customer you interact with.

An important part of your new role will also be the management and recording of your daily work. You'll be working with customer and company information, maintaining records on our IT systems and ensuring accurate and up-to-date information is held at all times. As you'll be handling confidential customer date, you'll need to fully understand company policy and local procedures, applying updates or changes to your working practices as required.

You'll also be required to provide updates on your performance levels to your People Manager, ensuring that performance standards are being met. The key focus for this role will be to provide the customer with a great experience, to resolve the customer's query, and to introduce value-add propositions to the customer, such as additional products or payment methods; as well as providing information on how the customer can self-serve through our digital channels.