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QA Specialist - Dublin 18 - English Speakers

Employer
Manpower Ireland
Location
Dublin
Salary
EUR32000 - EUR37000 per annum
Closing date
29 Oct 2018

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Manpower's client is a inside sales company that helps organizations to Increase their revenues!

The QA Specialist will work directly with Sales Enablement and Training management to assist in developing, creating and implementing quality assurance processes and procedures, as well as making recommendations for enhancements to training materials as needed. The ideal QA Specialist candidate is a team-oriented individual who is driven to assure that professionalism, productivity, and quality are maintained and continually improved.

* Responsibilities *

* Reviews quality of work performed by the sales team through monitoring call and chat recording systems and applications.
* Use quality monitoring data management system to compile and track performance at team and individual level
* Identify training needs and communicate needs to the training department as needed.
* Prepare and analyze internal and external quality reports for management staff review.
* Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
* Provide actionable data to various internal support groups as needed.
* Work with cross-functional stakeholders, both internal and external clients to achieve program initiatives.
* Provide feedback to sales team leaders and senior leadership.
* Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in the analysis of workflows and procedures to improve accuracy/efficiency.
* Perform other related duties as assigned.



* Requirements *

* Direct, B2B or telesales experience required, previous Quality Assurance experience preferred
* Internal applicants must be exceeding metrics in current position
* Bachelor's degree or equivalent experience preferred
* Ability to interpret data dashboards to identify trends and focus areas
* Excellent verbal, written, interpersonal, and organizational skills
* Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
* Results oriented with the ability to motivate others and drive performance
* Must have an adaptive management style and the ability to work at micro and macro levels
* Ability to multitask and successfully operate in a fast-paced, team environment
* Must adapt well to change and successfully set and adjust priorities as needed
* A skill's assessment will be conducted as part of the interview process

Location: Dublin 18

Salary: 32 k OTE 37 k

Sounds Good? Apply today at valentina.veronica@manpower.ie

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