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Credit Specialist

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £11.00 per hour
Closing date
26 Nov 2018

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Job Details

Manpower is currently recruiting for a Credit Specialist on behalf of our client, an American multinational finacial services corporation with a location in Brighton. This is a full time temporary position working 8am to 5pm for 12 months with possibility to go ongoing. This will be initially working through Manpower.

The position is primarily responsible for superior enhanced Risk services to our BTA client base & access accounts at client level. Responsibilities include the daily collecting of overdue payments through outbound and inbound calls. These will need to be executed with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.

Market responsibilities: UK

Responsibilities:
* Negotiation for and managing the collection of overdue payments;
* Understanding customers financial arrangements and requirements;
* Secure repayment of overdue funds and avoid potential losses/write-offs;
* Resolving and preventing future recurrence by educating customer / Program Administrators on capabilities of the BTA product;
* Able to use negotiation and relationship management skills to provide win-win outcomes;
* Ability to use judgmental decision making to drive customer loyalty and growth for the business;
* Good attention to detail and ability to follow QMP6 Compliance regulations.

This role may be subject to additional background verification checks.

Required skills:
* Understanding financial workings, some knowledge is desirable;
* Ability to deal with difficult situations professionally;
* Comfortable managing several proprietary and non-proprietary interfaces and credit system platforms;
* Excellent interpersonal skills; communication (verbal & written);
* Good working knowledge of Microsoft packages such as Excel, Word, PowerPoint;
* Language skills - fluent in English, we also service Spain, Sweden and Finland.

If you are looking for your next customer service position within a passionate team then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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