German Speaking Customer Service Agent
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour + £550 bonus PM (OTE)
- Closing date
- 27 Nov 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Description:
- Handle incoming and outgoing calls for credit related matters
- Analyse client portfolios and organise the dunning process with local Credit teams
- Make profitable spend decisions based on risk assessment and card member and client profiles
- Recommend and execute cancellation or suspension of spending privileges where required for card members and client programs
- Effectively negotiate and discuss alternate payment arrangements
Required Skills:
- Excellent interpersonal, relationship building and communication skills (verbal & written in German mandatory)
- Demonstrated ability to work both independently and in a team environment
- Ability to "think on your feet"
- German speaker (business level)
- Proficiency in MS Office
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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