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German Speaking Credit Specialist

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour + Generous Bonus!
Closing date
27 Nov 2018

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Job Details

Job Overview:

  • This is a back office role
  • Digital Contact Management CCP American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries
  • The main purpose of this role is to provide excellent levels of service to American Express Corporate Card members and clients
  • Our client needs a German speaking Customer Care Professional to assist with our day to day e-mail and case management
  • The individuals will be responsible for overseeing the daily input of work for Corporate Groups; therefore corporate knowledge is ideal

Responsibilities:

  • Managing a workflow in line with departmental and individual goals and to departmental quality standards
  • Raising cases to specific groups, providing key support to those teams/groups where necessary
  • Working specific cases to drive down CRT (case resolution time)
  • Effective communication with internal business partners to facilitate required activities and provide support
  • Strong attention to detail capturing Client details to fully understand problems and acting upon missing information

Qualifications:

  • Excellent attention to detail and strong organizational skills
  • Excellent Relationship and Communication Skills
  • Ability to deal with shifting priorities and high workloads

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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