German Speaking Credit Specialist
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour + Generous Bonus!
- Closing date
- 27 Nov 2018
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Job Overview:
- This is a back office role
- Digital Contact Management CCP American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries
- The main purpose of this role is to provide excellent levels of service to American Express Corporate Card members and clients
- Our client needs a German speaking Customer Care Professional to assist with our day to day e-mail and case management
- The individuals will be responsible for overseeing the daily input of work for Corporate Groups; therefore corporate knowledge is ideal
Responsibilities:
- Managing a workflow in line with departmental and individual goals and to departmental quality standards
- Raising cases to specific groups, providing key support to those teams/groups where necessary
- Working specific cases to drive down CRT (case resolution time)
- Effective communication with internal business partners to facilitate required activities and provide support
- Strong attention to detail capturing Client details to fully understand problems and acting upon missing information
Qualifications:
- Excellent attention to detail and strong organizational skills
- Excellent Relationship and Communication Skills
- Ability to deal with shifting priorities and high workloads
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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