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Swedish Speaking Customer Care Professional

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £12.09 per hour + Bonus
Closing date
27 Nov 2018

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Job Details

Every one of our Customer Service Professionals represents the American Express Brand. In this universal role, you will do so while working in a high performing team servicing various business functions for the Swedish market.

You will be caring for Card Members as well as Merchants, and you will be dealing with all types of enquiries regarding Membership Rewards points as well as taking care of our Merchants' accounts.

Assuring the highest standard of quality, customer service and relationship care are the heart of your work, whether you are dealing with an internal or external customer.

You will be multi-skilled across teams and functions, and duties will vary daily, dependent on the resources and volumes of work in each function.

Responsibilities:

  • Processing cases set up by other departments within the required time frames, and investigating issues raised by clients or colleagues via email, phone or other channels
  • Communicating the case status effectively and timely to all parties involved whilst driving high customer satisfaction
  • Performing all required compliance and procedural checks prior to actioning cases
  • Answering to all enquiries and chasing missing information to ensure cases are correctly actioned within relevant timeframes

Skills Required:

  • Fluent Swedish skills both verbal and in writing are essential
  • Builds and leverages relationships inside and across teams
  • Communicates effectively and focuses on the customer and client
  • Collaborative, working well both at team and individual level
  • Willingness to take on additional responsibilities and learn additional processes

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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