Customer Service Advisor - Bilborough

E.ON is one of the UK's top energy companies. We supply millions of people with gas and electricity, at home and at work. When something doesn't quite go to plan, our customer service team are straight on the case to get everything back on track - and this is your chance to join them.

About the role:

As a Customer Service Advisor, you'll be joining the Complaints Resolution Team which is currently expanding and taking calls from our existing customers. You'll listen to their issue or complaint with warmth and empathy, and will do everything you can to resolve the problem as quickly as possible - not forgetting to deliver a great customer service at all times. These complaints will have been offered a resolution previously and it will be your job, through a methodical approach, to resolve this.

The benefits:

You'll be joining us on a temporary basis with the potential for this to be ongoing.

There's a range of great benefits on offer too:

• Initially the pay will be £17,200 pa pro-rata (£8.24 per hour) and after 12 weeks, your pay will automatically increase to £18,211 pa pro-rata (£9.47 per hour), with the chance for it to later rise to £21,149 pa pro-rata (£10.99 per hour).
• You'll qualify for an annual bonus scheme.
• You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
• There's good transport links nearby and a free drinks vending machine.

About you:

We're ideally looking for individuals who have worked in a customer service/contact centre role before. You'll have excellent communication skills, and will handle every call with empathy and warmth.

You'll need to be flexible with working hours too, as our contact centre is open from 8am until 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Interested in joining us as a Customer Service Advisor? Apply here today!