999 & 111 Call Handlers

Are you someone who is great with customers either on the phone or face to face? Do you have great levels of compassion and care about the people you come into contact with? Are you looking for a career and not just another job? Perhaps one where you can make a real difference?

*You could be earning up to £24,568 at the top of AFC band 3, this is including the 25% unsocial hours uplift which doesn't apply while you are in training.
Training Salary starts at £16,800 to £19,655 dependant on NHS service and experience.

South Central Ambulance Service (SCAS) is a progressive, innovative and caring NHS Trust. We need employees who can stay professional under pressure and help people who call 111 or 999 in an emergency. Is this you?

You…..

- Are highly motivated?

- Are passionate about high quality patient care?

- Have excellent keyboard skills - can you be both quick and accurate?

- Have excellent communication skills and you have dealt with lots of different types of people?

- Are caring, compassionate and able to remain calm under pressure?

- Want a varied and challenging job?

- Are emotionally resilient and a good communicator?

- If you answer yes to the above questions then we would like to hear from you!
In return we can offer ….

- Training and support with a 4 week classroom based training course and then further time with mentors and coaches.

- A nationally recognised qualification in 111 and 999 emergency call prioritisation.

- Access to continual professional development.

- Access to apply for other educational qualifications.

- Occupational Health support along with an Employee Assistance Programme.

The small print:

You will be required to work shifts which could be 8 or 10 hours long. You will be on the phone throughout your shift and working with multiple screens.

Shifts include evenings, nights and weekends. Bank holidays - including Christmas - are included within the rotas. The call centre is open 24/7, 365, so you need to be prepared to work all and any shifts.

You need to be over 18 to apply as you will need to work some night shifts.
If you demonstrate that you have the qualities and the experience that we are looking for, then you will be contacted to undergo a chat over the phone and then an interview and assessment in our offices.

All successful candidates who are offered a job with us will have to undertake clearance from the DBS (disclosure and baring service) and our Occupational Health department.

There are more details on the job description and person specification. Please read them both carefully before you apply.

If you have applied within the last 3 months - either directly or through one of our agency partners, please refrain from applying to this advert.

The course we are currently recruiting to is;

November 19th 2018


If you're interested, then please apply below NOW!