Sales and Retention Advisor

Our client is a leading utilities provider; their customers are their most important stakeholders. We're looking for dedicated professionals with strong negotiation skills along with a proven track record in sales. You'll be responsible for retaining customer relationships and building new ones via a variety of inbound channels.

What to expect

In your new role as a Sales and Retention Advisor, you'll be selling our products and retaining customers who may be considering switching energy provider. Working as part of a team, you'll be driving product promotion activity and working to targets for the cross-selling and up-selling of products and services, whilst working to KPIs that are designed to ensure our customers' experiences are second to none.

You'll also be supporting internal and external customers across a wide range of processes. Focusing on customer satisfaction, you'll respond promptly to our customers' needs, providing solutions and preventing escalation of problems. You'll develop and maintain relationships with customers, informing them of progress and managing expectations.

About you

In your new role as a Sales and Retention Advisor, you'll be selling our products and retaining customers who may be considering switching energy provider. Working as part of a team, you'll be driving product promotion activity and working to targets for the cross-selling and up-selling of products and services, whilst working to KPIs that are designed to ensure our customers' experiences are second to none.

You'll also be supporting internal and external customers across a wide range of processes. Focusing on customer satisfaction, you'll respond promptly to our customers' needs, providing solutions and preventing escalation of problems. You'll develop and maintain relationships with customers, informing them of progress and managing expectations.

Benefits

You'll join us as a Customer Service Advisor on a competitive salary of £17,273 plus an OTE of £5000 with uncapped commission. Your working hours will be 12:00 to 20:00 from Monday to Friday, with an additional shift on one out of every three Saturdays. This additional shift is reimbursed with a day off in lieu during the week. You'll also have full access to npower's excellent range of employee benefits, including many discounts and perks, some of which are:

• Free on-site gym
• On-site parking
• On-site deli and café bar
• 23 days annual leave, increasing each year to a maximum of 25 day plus bank holidays
• The option to take part in numerous fund raising events and challenges