Direct Sales Agent

Recruiter
Go Car Credit
Location
Warrington, Cheshire
Salary
Up to £18000 per annum + £450 achievable bonus monthly
Posted
08 Nov 2018
Closes
22 Nov 2018
Ref
LP2285
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Are you from a Retail or Hospitality background and looking for a better work-life balance and fewer working weekends? Do you thrive in a fast paced, targeted environment and love speaking to people and learning more about their requirements? Are you outgoing, easy to talk to on the telephone and have the ability to build rapport quickly?

If you've answered yes to the questions above then we could have the ideal opportunity for you!

Manpower are representing a new to market car finance provider who aim to enable those with an impaired credit profile to walk onto a dealership forecourt with confidence. It is an exciting time to join them. With significant growth plans throughout 2018, you could play a vital role in shaping the direction and future of their innovative team. If you desire real progression opportunities and want to join an organisation with customers and colleagues leading the way, then we would love to hear from you!

Your new Role:

You will contact new and existing customers to promote products and services. (No Cold Calling!) with the aim of maximising conversions from leads introduced through brokers, direct marketing and renewal channels. Results are achieved through excellent levels of customer service together with ethical selling in line with their values. You will be Working in a regulated business and quality results are achieved through a focus on applying both internal policies and procedures together with those of their regulator.

Role Responsibilities:

  • Outbound calling to customers introduced from brokers/direct marketing
  • Increase customer retention by contacting existing customers to promote car finance renewal
  • Consistently achieve all sales/conversion targets and productivity goals
  • Build rapport with customers maintaining a friendly, empathetic and professional telephone manner
  • Build effective relationships with vehicle dealer networks to enhance customer experience and maximise conversions
  • Passionately demonstrate excellent product knowledge and provide customers with all relevant information
  • Confidently handle customer objections through effective questioning, establishing customer needs and offering a tailored solution
  • Gather information from customers to establish their eligibility/suitability for our products
  • Complete finance applications ensuring accurate data capture at all times
  • Consistently achieve all call evaluation targets and quality objectives

Our Ideal candidate:

  • Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs
  • Makes suggestions for ways to improve own and business performance
  • Accepts and uses constructive feedback to improve own performance
  • Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum
  • Ensures agreed objectives and targets are achieved in a way that is consistent with comapny values and behaviours
  • Looks to develop own skills and knowledge of the business and understands how departments across the business work and link as part of the business model in order to support customers and colleagues
  • Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process
  • Takes into account the impact on others when making decisions
  • Willingly shares knowledge with less experienced people
  • Is always polite and courteous to others
  • Proactively works to resolve customer and colleague issues and problems with area of responsibility
  • Ensures that work is completed to standards agreed and always looks for ways to improve
  • Works collaboratively with colleagues and customers
  • Ensures an understanding of business goals and prioritises action to achieve objectives
  • Looks to improve performance when things go off track
  • Has a business focus and accepts that others needs may take priority over own (or teams)
  • Works positively as a team player when things go wrong - looking to improve rather than blame
  • Ensures all actions meet company policies and procedures and external legislation

Knowledge Skills & Experience Required:

  • Strong verbal and written communication skills
  • Computer literate
  • Experience of a fast-paced sales/customer service environment
  • Experience of an outbound calling environment.
  • Ideally will have worked in a regulatory environment

Please call Gemma on 07515 325 011 for more information

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