Sales Executive (Used Car Sales)

Our Client provide people with a quality, affordable car that customers can depend on. That's why every one of their cars comes with a warranty and breakdown cover as standard!

They offer a wide range of car makes and models at multiple price levels to ensure their customers can get the car they want, at the right price. They can also provide a fully approved loan within the hour, with affordable monthly repayments and 0% deposit needed to both prime and sub-prime customers. Which means your job selling is that much smoother!

Benefits of working within their team include:

• Competitive salary and performance-related bonus or commission OTE £45,000!
• Good management practices and flexibility afforded to staff
• Sociable atmosphere and small, friendly team
• Modern canteen facilities - bring your own lunch or visit the local shops
• Flexible shift patterns available
• Growing company with opportunity for training and development
• Shared computer in the office and 24/7 access to online payslips
• Free onsite parking
• Ethical company
• Accredited by The Motor Ombudsman
• Company perks - management hold regular meetings sharing Company performance, ending with a quiz with great prizes on offer (and lunch!)

The Sales Execs in their team work 5 days one week (4 weekdays plus a Saturday) then 6 days the next (4 weekdays plus a Saturday and a Sunday). 42.5 per week overall.

Opening hours are 9am - 7pm weekdays, 9am - 5pm Saturday and 10am - 4pm Sundays. You will receive an hour's lunch each day

Your new role:

You will manage the flow of customers contacting and visiting the Rugby site, ensuring that they are treated fairly, respectfully with an unbiased approach and that each customer we deal with has given the appropriate authority required by GDPR. You will also ensure that each customer receives an appropriate quality of service in accordance with Company standards to maximise sales for yourself, the department and the business.

This list, whilst not exhaustive, covers the primary functions of the Sales Executive role. As the business changes, new accountabilities may be introduced into the role however, full support and training will be given before any new objectives are added:

• Professional sale of vehicles in accordance with Company Policy and Procedure
• Meet and greet customers
• Discuss finance options with the customer and ensure they have a full understanding of the options
• Complete daily pitch duties: pricing of cars, glove box checks, price checks, specification sheets, reporting of quality issues, general site housekeeping
• Attend team meetings and training sessions, ensuring compliance with all Company processes and procedures Maintain high levels of customer satisfaction
• Be professional and polite at all times
• Be smart in appearance when representing the Company
• Adhere to and maintain confidentiality at all times
• Ensure compliance with all trained processes and procedures
• Ascertain a full understanding of The World of Cars, including full organisational awareness
• Undertake any other duties as may be reasonably requested

Key Accountabilities

• Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs
• Makes suggestions for ways to improve own and business performance
• Accepts and uses constructive feedback to improve own performance
• Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum Ensures agreed objectives and targets are achieved in a way that is consistent with Go Car Credit values and behaviours
• Looks to develop own skills and knowledge of the business and understands how departments across Go Car Credit work and link as part of the business model in order to support customers and colleagues
• Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process
• Takes into account the impact on others when making decisions
• Willingly shares knowledge with less experienced people
• Is always polite and courteous to others
• Proactively works to resolve customer and colleague issues and problems with area of responsibility
• Ensures that work is completed to standards agreed and always looks for ways to improve
• Works collaboratively with colleagues and customers
• Ensures an understanding of business goals and prioritises action to achieve objectives
• Looks to improve performance when things go off track
• Has a Go Car Credit focus and accepts that others needs may take priority over own (or teams)
• Works positively as a team player when things go wrong - looking to improve rather than blame
• Ensures all actions meet Go Car Credit policies and procedures and external legislation

To be considered for this fantastic role please apply now for immediate consideration or call 07515 325 011 for more information.