Customer Service - ENGLISH

Duties & Responsibilities:
 Work as part of a team that delivers a superior quality of service on a continuous basis.
 Work as part of a team to ensure all Service Level Agreements (SLA's) are met for contract.
 Demonstrate excellent written and oral communication skills.
 Be committed to exceptional Customer Service Delivery.
 To learn and understand the customer business and be committed to being a real part of that.
 To meet all set targets.
 To achieve high quality scores.
 To be committed to continuous improvement.
 Be open to new and alternative work practices.
 Take direction from Supervisor/Manager and engage in both one to one and team meetings.
 Liaising with clients in relation to all delivery aspects of contract, as and when required.
 Liaise effectively with other departments both internally at Capita and externally with the client.
 Any other operational duties as may be required from time to time
This list is non-exhaustive and duties may change to reflect the changing needs of the business.

Experience and Attributes Required:
 Fluent written and spoken English
 Good geographical knowledge of Ireland
 Proven experience in a customer service environment
 Excellent communication skills
 Ability to work to tight deadlines
 Self-motivated with good organisational skills
 Attention to detail
 Good organisational skills (time management)
 Proficient in MS office
 Fluent in Spoken Irish an advantage