Product Support Associate/Engineer

Manpower's client is an enterprise software which reinvented how business was done. They are a market leader in enterprise application software, they remain true to their roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for employees and customers across borders and cultures.

The role: Product Support Associate/Engineer - German

The teams collaborate closely with our Brazil, India and China colleagues to provide a 24/7/365 technical support to our customers. Supporting global customers means we are a diverse workforce that is highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same. If you want to progress your career by working in a Global company and support environment whilst getting exposure to the newest technologies then read on!

What a day of Support Engineer looks like:

* Engaging with customers by utilising real-time channels and tools
* Liaising with development and field teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
* Analysing incidents, perform in-depth troubleshooting to identify and solve complex technical issues
* Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases
* Act as a liaison between our Product Management and Engineering teams

Essential to this role:

* A Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field of experience
* An understanding of the technical differences between on-premise and cloud-based solutions
* Knowledge of most common operating systems, MS Office Suite and basic networking concepts
* An understanding/interest of mobile devices and technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge
* Knowledge of a programming language (preferably an object-oriented language) would also be an advantage

Details:

* Salary from 38K - 40K
* Company offers an amazing package of benefits
* There is relocation support to candidates coming from outside of Ireland.
* Location: Galway - Ireland

Bring your skills to one of the most famous IT company in the world! Send your CV to amanda.ferreira@manpower.ie