Telesales Advisor - Leeds

At Npower, our customers are our most important stakeholders. We're looking for dedicated and professional Telesales Advisors who will ensure our customers are receiving the best level of service possible when dealing with us.

What to expect

You'll be establishing communication with the key decision makers to generate sales opportunities within a specified customer segment. Investigating customer requirements and immediately addressing any customer queries or objections to identify the most appropriate product from within a defined product range.

An important part of your new role will also be to present a product and pricing proposition from within a defined product range and tariff which provides maximum benefit to the business, ensuring the customer is fully aware of how the product meets their needs to enable the customer to make an informed decision. You'll be working with customer and company information, maintaining records on our IT systems and ensuring accurate and up-to-date information is held at all times. As you'll be handling confidential customer date, you'll need to fully understand company policy and local procedures, applying updates or changes to your working practices as required.

You'll also be required to provide updates on your performance levels to your Team Manager, ensuring that performance standards are being met. The key focus for this role will be to provide the customer with a great experience, to resolve the customer's query, and to introduce value-add propositions to the customer, such as additional products or payment methods; as well as providing information on how the customer can self-serve through our digital channels.

About you

To succeed in your new role, you'll need to be a people person. You'll be dealing with a wide variety of customers, so outstanding customer service and communication skills are a must. You'll be capable of handling queries or objections from customers, offering a fast resolution and ensuring our customers' experiences are always positive at each stage of the interaction.

You'll need to be organised and proactive, working with your Team Manager to report any issues that are affecting the customer, as well as providing insight to your manager your own development and KPI achievement. You'll also need good IT skills, as you'll be accessing customer information and updating it throughout your working day.

Benefits

You'll join us as a Telesales Advisor on a competitive salary starting at £16'900 and rising to £17'097 on completion of probation, on top of this is our commission scheme where you can earn in the region of £1000 per month. Your working hours will be between 08:30-17:30 Monday to Friday. You'll also have full access to Npower's excellent range of employee benefits, including many discounts and perks.

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