Telesales Advisor

What to expect

You'll be establishing communication with the key decision makers to generate sales opportunities within a specified customer segment. Investigating customer requirements and immediately addressing any customer queries or objections to identify the most appropriate product from within a defined product range.

An important part of your new role will also be to present a product and pricing proposition from within a defined product range and tariff which provides maximum benefit to the business, ensuring the customer is fully aware of how the product meets their needs to enable the customer to make an informed decision. You'll be working with customer and company information, maintaining records on our IT systems and ensuring accurate and up-to-date information is held at all times. As you'll be handling confidential customer date, you'll need to fully understand company policy and local procedures, applying updates or changes to your working practices as required.

You'll also be required to provide updates on your performance levels to your Team Manager, ensuring that performance standards are being met. The key focus for this role will be to provide the customer with a great experience, to resolve the customer's query, and to introduce value-add propositions to the customer, such as additional products or payment methods; as well as providing information on how the customer can self-serve through our digital channels.