Customer Service Centre Maintenance Planner

Customer Service Centre Maintenance Planner

Full Time Shifted

Permanent

TADCASTER, NORTH YORKSHIRE

£23,466.85 p.a.

Inclusive of pensionable salary, a payment of £2,474.04 and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets).

Benefits include: Pension, Occupational Sick Pay, Health Care and Life Assurance

Rostered Hours: Average of 36 hours per week covering from 8am to 8pm,

(Inclusive of four weekend shifts in every ten weeks rota)

An opportunity has arisen in our Customer Service Centre at our Head Office in Tadcaster for a CSC Maintenance Planner. This role is a full-time shifted position to support our workforce of technicians who provide 365 days cover a year.

You will be responsible for planning the workload of technicians across the UK, ensuring that the work is carried out within set Service Level Agreements (SLA) and to our customer's high standards.

You will possess excellent communication and interpersonal skills together with an ability to work with people remotely. You will be able to build relationships with others easily and quickly. Your organisational skills will be second to none as you will be responsible for planning work for numerous technicians and service providers around the country. You will be the first point of contact for technicians, team managers and customers alike.

You will be confident in communicating with technicians, service providers, and planning work to meet hourly, daily and weekly targets. The ability to work under pressure with constantly changing workloads and priorities is essential. You will have the ability to work on your own initiative and be comfortable taking responsibility for the decisions that you make.

The position will require you to provide cover for other team members, and it is essential that you are able to build effective relationships with your peers and customers alike.

Experience in a customer services or a similar environment would be advantageous. Comprehensive PC skills are essential as are good telephone skills. Knowledge of Innserve's customer base and technical equipment would also be beneficial.