Customer Services Administrator (SAP)

A Brilliant opportunity has arisen for a Customer Service Administrator to join our client in Luton on temporary and on-going basis in Luton. The hours are 8.00 am - 4.30 pm Monday - Thursday and 8.00am - 1.00pm Friday paying £12.02 p/h.

Our client invents and manufactures technologies that address some of the world's most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve homes, buildings, factories, utilities, vehicles and aircraft, and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

You will Provide an effective communication channel between the customer and the Elster business and process all sales orders from receipt of order to final invoicing on despatch.

Duties:
* Ability to proactively review and process all sales orders, including scheduled, forward/backorders etc., with agreed price, delivery and commercial terms including producing all relevant export documents, invoices and packing lists.
* Where applicable, obtain and verify freight quotes for air, sea and land from authorised freight forwarders.
* Co-ordinate with internal departments such as Purchasing, Quality Control, Accounts etc. and external shipping companies as necessary, ensuring SLA's are maintained.
* Review and present documents to bank in accordance with letters of credit requirements. Liaise with bank and customer as necessary to obtain payment.
* Organise samples, returns, prepare necessary paperwork, update computer, arrange collection where required, liaise with Quality Control and obtain relevant authorisation for resulting credit note/replacement, and complete credit note.
* Ensure all complaints are dealt with effectively and quickly, and where applicable, feedback to customers the resolution of any issues and or concerns.
* Resolve all sales order enquiries, queries, such as price issues, deliveries, stock availability, short shipments, PODs etc.
* Proactive Management of all incoming telephone calls, ensuring all calls are dealt with efficiently to meet customers' needs.
* Proactive Management of all incoming customer order placement emails and faxes, ensuring all requirements are dealt with efficiently to meet customers' needs.
* Support and assist Sales Managers on their day to day administrative tasks.
* Adhere to ongoing Customer Service Excellence programme as directed by line Manager/Elster Management.

Experience/Qualifications:
* Computer literate, with fast and accurate keyboard skills is an essential pre-requisite for this role.
* For this role you will be tested on your knowledge of SAP as this is essential.

Person Specification:
* Excellent communication skills, both verbal and written.
* Prompt polite telephone manner.
* Must be a team player with a proactive attitude.
* Possess a high attention to detail.
* Ability to prioritise work and adapt to changing priorities.
* Ability to develop and maintain effective, positive working relationships with internal and external customers.
* Able to work on own initiative.