Data Support Centre Team Lead

Job Summary

The handling of incoming and outgoing documentation and correspondence

Classified document control

Data record retention/destruction

Ensuring quality of data records

Advice on document/record handling

Auditing of records management compliance across business

Key responsibilities

Allocate work to ensure adequate cover for all required tasks.

Support staff absence to ensure operational effectiveness of team and coverage to meet business needs

prepare and deliver regular reports/metrics as required

Hold regular individual discusses with team to maintain open communication

Identify training needs

Encourage and identify process improvements and act upon them

Qualification/skills/experience

Good leadership skills

Excellent interpersonal skills and communication skills

Ability to communicate at all levels of the organisation

Excellent customer care skills

Good attention to detail

Good presentation skills

Ability to prioritise workload

Able to work unsupervised and on own imitative

Excellent work ethic

Good knowledge of Microsoft tools