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Service Contract Administrator

Employer
Undisclosed Company
Location
Cardiff
Salary
£23000 - £24000 per annum
Closing date
13 Dec 2018

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Sector
Engineering
Job Type
Permanent
Hours
Full-time
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Service Contract Administrator

A well-established U.K wide Engineering company specialising in heat pump and environmental controls are seeking to hire a self-motivated and highly driven Service Contract Administrator with proven specialist experience in HVAC engineering, as well as outstanding customer service and Office administration.

Responsibilities:

  • Surveying and pricing of contractual works.
  • Administration of company wide contracts.
  • Coordinate with customers and clients throughout the working day with ETA updates, job updates and re-scheduling of appointment.
  • Regularly liaise with senior management team.
  • Resolves service problems in accordance within set deadlines.
  • Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner.
  • Establish excellent working relationships with engineer staff and assist with their queries.

    • Requirements:

  • Extensive technical understanding and knowledge of HVAC industry. Minimum 2 years.
  • Proven competency in understanding of Engineering/CAD drawings. Minimum 2 years.
  • Office administration- Minimum 2 years.
  • Must have excellent customer service skills, commercial understanding and an awareness of productivity.
  • Must have excellent IT skills and be proficient in Excel and Word.
  • Must have excellent attention to detail.
  • Full U.K Driving License for regular U.K site visits.

    • Package:

  • Cardiff or Bristol Office based.
  • Monday - Friday, 08:30 - 17:30 (45 hours P/W).
  • Up to £24,000 P/A based on experience.
  • 28 days + Public Holidays. (1 additional day each year after 2 years service).
  • Generous pension contribution.
  • Permanent position.

    • For additional information or further questions regarding the role, please contact Elliot on 0117 930 9770.

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