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SMB - Customer Support - Danish, German, Dutch

Employer
Manpower Ireland
Location
Dublin
Salary
EUR25000 - EUR26000 per annum
Closing date
23 Nov 2018

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Manpower's client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
* Providing product and tool support to improve the overall experience and drive higher product adoption and spend
* Ability to identify trends and solve problems facing multiple SMB clients
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
* Provide vital product insights and feedback on client products

Profile Attributes:

* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
* Focus on SMB customer satisfaction by driving the right product adoption for the right customer
* Consultative selling and customer empathy mind-set
* Familiarity with online advertising products and social media
* HTML, CSS, JavaScript, Data Optimization

Location: Dublin 3

Salary 26 k + Generous Bonus

Sounds interesting? Apply today at valentina.veronica@manpower.ie

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