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New & Used Car Sales Executive MANCHESTER & STERLING

Employer
Undisclosed Company
Location
Greater Manchester, Manchester
Salary
£18000 - £20000 per annum
Closing date
15 Dec 2018

View more

Sector
Sales
Job Type
Permanent
Hours
Full-time

1. Job Details


Title

Level

Dealership Unit/ Sub-section

Reports to

Responsible for/ Delegates to

Key function code


Sales Advisor New Cars

Employee

Sales

Sales Manager

(Junior) salespeople depending on the size of the dealership

SL03



2. Main objectives of the role



§ Boost sales by giving each visitor the feeling of being treated unique

§ Prepare, negotiate and agree on the offer with the customer, recommend financial services offer and prepare the contract with the customer

§ Acquire and loyalise customers and ensure customer satisfaction at any time


3. Tasks and activities of the role


Supports Marketing activities and initiates first contact

§ Analyzes the sales area and market potential

§ Updates the sales literature and promotional flyers

§ Plans and conducts acquisition activities in the case of select target groups in the particular market area

§ Creates and systematically administers customer and interested party files as well as enters ascertained and current customer data (address generation via in-store contact, area acquisition, address purchase, marketing measures)

§ Performs customer/interested party approach

§ Schedules and performs the follow-up after the initial contact


Performs the need analysis

§ Performs customer need analysis

§ Systematically presents the vehicle while creating a clear customer connection

§ Helps the customer to experience the vehicle with all five senses

§ Organizes the test drive with the need-based vehicle


Configures the product

§ Configures the car tailored to the customer's needs

§ Takes over the customer from the Product Genius

§ Verifies the configured car and ensures all needed features are integrated (missing features to be integrated)


Prepares the offer of purchase and closes the deal

§ Reconfirms the customer's purchase decision

§ Negotiates the terms of the purchasing contract with the customer

§ Offers financial services products to the customer

§ Closes the deal with the customer and creates the offer

§ Prepares and generates the contract

§ Generates calculations and correctness of customer orders/contracts


Coordinates the vehicle delivery/handover

§ Defines when and in which intervals the customer wants to be informed during the time until delivery/ handover

§ Organises the delivery / handover

§ Performs the delivery / handover

§ Introduces the Service Advisor to the customer


Loyalises customers

§ Maintains contact with existing customers through meetings, emails and by phone

§ Consults existing customers via various ways (direct approach, telephone marketing, customer approach, event marketing)

§ Contacts customers according to customer care loop

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