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Mini Parts Adviser MANCHESTER & STOCKPORT

Employer
Undisclosed Company
Location
Greater Manchester, Manchester
Salary
£18000 - £20000 per annum
Closing date
15 Dec 2018

View more

Sector
Sales
Job Type
Permanent
Hours
Full-time

Title

Level

Dealership Unit/ Sub-section

Reports to

Responsible for/ Delegates to

Key function code


Parts Sales Advisor

Employee

Aftersales

Parts Sales Manager

-

AS06



2. Main objectives of the role


§ Sells parts via cash transactions

§ Provides individual advice to the customer who is purchasing parts, with the objective of ensuring a high level of customer satisfaction


3. Tasks and activities of the role


Follows implemented targets and suitable measures for the Parts Sales department

§ Meets objectives for specific sales areas, e.g. wheels, tyres, air conditioning systems, etc.

§ Takes back parts in accordance with guidelines (warranty, goodwill, exchange)


Boots sales and advices customer

Supports Marketing activities

§ Sells actively parts

§ Provides competent technical advice to customers

§ Responsible for proper billing

§ Plans sale activities

§ Prepares all-inclusive price offers in consultation with the service department

§ Furnishes and updates sales literature



4. KPIs


Examples

§ Parts sales volume, margin, customer satisfaction index


5. Interfaces


Internal Contacts

§ Sales Manager Parts Sales

§ Service Advisor

§ Workshop staff


External Contacts

§ Private customer

§ Fleet customer


6. Requirements


Qualification

§ Business or technical automotive training

§ Possibly training as a parts salesperson

§ Product knowledge and technical knowledge regarding installation and retrofitting as well as marketing

§ Driving license


Professional experience (only for senior level)

§ Experience in a motor car company

§ Sales competency

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