Mini Parts Adviser MANCHESTER & STOCKPORT
Title
Level
Dealership Unit/ Sub-section
Reports to
Responsible for/ Delegates to
Key function code
Parts Sales Advisor
Employee
Aftersales
Parts Sales Manager
-
AS06
2. Main objectives of the role
§ Sells parts via cash transactions
§ Provides individual advice to the customer who is purchasing parts, with the objective of ensuring a high level of customer satisfaction
3. Tasks and activities of the role
Follows implemented targets and suitable measures for the Parts Sales department
§ Meets objectives for specific sales areas, e.g. wheels, tyres, air conditioning systems, etc.
§ Takes back parts in accordance with guidelines (warranty, goodwill, exchange)
Boots sales and advices customer
Supports Marketing activities
§ Sells actively parts
§ Provides competent technical advice to customers
§ Responsible for proper billing
§ Plans sale activities
§ Prepares all-inclusive price offers in consultation with the service department
§ Furnishes and updates sales literature
4. KPIs
Examples
§ Parts sales volume, margin, customer satisfaction index
5. Interfaces
Internal Contacts
§ Sales Manager Parts Sales
§ Service Advisor
§ Workshop staff
External Contacts
§ Private customer
§ Fleet customer
6. Requirements
Qualification
§ Business or technical automotive training
§ Possibly training as a parts salesperson
§ Product knowledge and technical knowledge regarding installation and retrofitting as well as marketing
§ Driving license
Professional experience (only for senior level)
§ Experience in a motor car company
§ Sales competency
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert